Computer Support Specialist Certificate Program

Program Highlights

  • 18 Month Program
  • Nationally Accredited
  • Instructor Assistance Provided
  • Your Own Success Coach
  • National Exam Included in Tuition


As a Computer Support Specialist, you would provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.


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  • Recall and define and use the basic terminology of relational databases.
  • Illustrate the ability to use the tools and skills needed to create and utilize databases.
  • Explain basic understanding of e-mail system components and organization.
  • Demonstrates the ability to use e-mail effectively and appropriately.
  • Explain individual parts that make up a stand-alone PC computer system, and the relationships between components.
  • Discover the ability to install and configure hardware in a PC computer system.
  • List basic knowledge of PC hardware troubleshooting and maintenance.
  • Analyze the ability to use the Internet as a research tool in an efficient manner.
  • Demonstrates the ability to create and maintain Web pages.
  • Understand the overall design and components of a LAN and WAN System.
  • Conclude the ability to perform basic setup and configuration of network hardware and software.
  • Demonstrates the ability to use the components of presentation software creatively and effectively.
  • Illustrate proficiency in using presentation software functions.
  • Interpret knowledge of basic programming principles and programming structures.
  • Give examples through case studies the ability to design, code, build, test and troubleshoot basic custom applications.
  • Show the ability to install software programs and perform basic configuration operations.
  • Outline a basic understanding of compatibility issues.
  • Rank troubleshooting basic configuration problems.
  • Design, create, modify and troubleshoot spreadsheets.
  • Reproduce graphs and charts.
  • State how to apply spreadsheet principles to real-life situations and to solve business problems.
  • Recalls basic operations and troubleshoot basic problems in a Windows environment.
  • Create and customize the operating system environment.
  • Classify how to run multiple applications at the same time, and import and export data between applications.
  • Discover basic word processing skills, such as document formatting, editing and using tables.
  • Outline simple word processing documents such as letters, memos and basic reports.
  • Demonstrates the ability to create compound documents, such as newsletters, with graphics and objects from multiple software applications.
  • Identify hands-on business and productivity applications in the Microsoft Office suite, i.e., Word, Excel, PowerPoint, Access and Outlook.